Listening Effectiveness



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Although we can all listen quite efficiently on a technical or functional level, a relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual’s current capacity to listen attentively. The subject is therefore broken down into seven sub-categories:

  • Predisposition/temperament
  • Creating a conducive climate
  • Showing positive interest
  • Empathising
  • Reading the speaker
  • Paying attention and concentrating
  • Understanding and reflecting the message

Participants plot their scores onto a histogram chart for each category, which directly shows where efforts to improve should be concentrated in the future. Detailed interpretation notes are included for each category, including improvement actions for low scorers.

Author: Jon Warner
Publisher: Team Publications
Publication: All Rights Reserved


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