Conflict Management Storyboard


Ministry Specific Resource (PDF)

SKU: WCOD-SBCMSA4 Categories: ,


Storyboards provide a visual “line of sight” through a development topic. This ministry-specific storyboard on Conflict Management addresses the following Development Outcomes and Learning Objectives.

Development Outcomes

  • Identify the four stages of the conflict resolution cycle (Analyse, Discuss, Propose and Review).
  • Recognize the characteristics of effective and ineffective conflict resolution.
  • Practice a number of resolution options.
  • Formulate a personal action plan developing your conflict resolution skills.

Storyboard Headings

  • Diagnose the conflict situation.
  • Assess different conflict responses.
  • Apply the best resolution mode.
  • Prepare for collaborative discussions.
  • Establish genuine dialogue and discussion.
  • Build rapport and respect between parties.
  • Propose potential solutions.
  • Move towards an agreement.
  • Review the agreed solution.
  • Review the resolution process.
  • Progressively establishing early resolution systems.


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