This ministry-specific coaching guide on Conflict Management follows the four stages and 11 frames on the storyboard. These sequential stages consist of:
- Analyze the basis or foundation of the conflict.
- Discuss or share information about the conflict and plan how it might be tackled.
- Propose options or proposals that might successfully reduce or eliminate conflict.
- Review the relative quality of the proposed final solution(s).
Apart from the specific introductory notes for coaches, most critically, the CG provides suggested questions that can be asked of the coachee to help open up the conversation. These targeted questions (and support coaching notes) exist for all the frames in the storyboard. The individual being coached can then refer to their own separate storyboard as a guide to the conversation (which is likely to be over several sessions) and the coach invites the individuals to think about application issues by asking the questions and probing further when answers are given.