- Recognize or identify the performance shortfall in the first place, avoiding tolerance of mediocrity.
- Intervene or talk to the individual concerned at the earliest possible opportunity.
- Review or monitor performance progress regularly, setting clear improvement targets.
- Decide or determine the next best steps to take depending upon the relative improvement.
Apart from the specific introductory notes for coaches, most critically, the CG provides suggested questions that can be asked of the coachee to help open up the conversation. These targeted questions (and support coaching notes) exist for all the frames in the storyboard. The individual being coached can then refer to their own separate storyboard as a guide to the conversation (which is likely to be over several sessions) and the coach invites the individuals to think about application issues by asking the questions and probing further when answers are given.
This resource is a PDF downloadable file intended for the use of the purchaser. It also includes a complimentary copy of the accompanying Ministry-Specific Managing Poor Performance Storyboard. Please purchase reprint permission if you wish to make multiple copies of the Storyboard for your Coachees.